Privacy Policy
At Cleaner, we place a high priority on protecting your personal data.
When you use our Shopify application called Cleaner (hereinafter referred to as the "Application"), we may collect personal data about you.
The purpose of this policy is to inform you about how we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "GDPR").
Who is the data controller?
The data controller is Cleaner, a company registered under number 83123286300033 and whose registered office is located at 5 RUE DU TREMBLANT, 12740 SEBAZAC, FRANCE (hereinafter referred to as "We" or "Our").
What personal data do we collect?
Personal data are information that directly or indirectly identifies an individual, particularly by reference to an identifier such as a name.
- Identification data (e.g., full name, email and postal addresses)
- Login data (e.g., logs, IP address)
- Economic and financial details (e.g., bank details)
- Images, texts, and photographs
The user acknowledges and accepts that content of a personal or confidential nature is downloaded, stored, and carried out under his/her sole responsibility. The company shall not be held liable in any way in this respect.
On what legal basis, for what purposes, and for how long do we keep your personal data?
| Purposes | Legal basis | Data retention period |
|---|---|---|
| To provide our services available on our Application (analyze and process images, transfer them from one device to another, store your photos on our cloud for service improvement purposes). | When you have created an account: performance of a contract to which you are party and/or taking steps at your request prior to entering into a contract. | When you have created your account: personal data are retained for the duration of your account. When you have not created your account: images, photographs, and texts are retained for two years. In addition, personal data may be archived for probationary purposes for a period of five years. |
| To perform operations related to contracts, orders, and customer relationship management. | Performance of a contract to which you are party | Personal data are retained for the duration of our business relationship. In addition, the data relating to your transactions (with the exception of your banking data) are archived for probationary purposes for a period of five years. |
| To create a database of customers and prospects. | Our legitimate interest in developing and promoting our business | For our customers: their personal data are retained for the duration of our business relationship. For our prospects: their personal data are retained for a period of three years starting from the last contact with us (e.g., communication, action). |
| To send newsletters, requests, and direct marketing mailings. | For our customers: our legitimate interest in winning customer loyalty and informing our customers of our latest news. For our prospects: your consent. | Personal data are retained for a period of three years starting from the last contact with us (e.g., communication, action) or until you withdraw your consent. |
| To answer your information request and other inquiries. | Our legitimate interest in responding to your inquiries | Personal data are retained during the processing of your request and are deleted once the request has been processed. |
| To comply with our legal and regulatory obligations. | Legal and regulatory obligations | Invoices are archived for a period of ten years. In addition, the data relating to your transactions (with the exception of your banking data) are archived for probationary purposes for a period of five years. |
| To elaborate analytics of navigation, site audience, purchases. | Your consent | The personal data are retained for two years. |
| To process data subjects’ requests to exercise their rights. | Our legitimate interest in responding to your requests and keeping records of them | If we ask you for proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted. If you exercise your right to object to direct marketing: we keep this information for three years. |
Who are the recipients of your personal data?
Will have access to your personal data:
- The staff of our company
- Our processors: web hosting provider and cloud provider, payment provider, mailing provider
- Our partner: Shopify who provides us with e-payments and carries out their own processing, as described in their privacy policy
- If applicable: public and private organizations, exclusively to comply with our legal obligations
Are your personal data likely to be transferred outside the European Union?
Your personal data is hosted for the duration of the processing on the servers of the company Google Cloud Platform, located in the United States of America.
In the context of the tools we use (see article on the recipients of your personal data, especially our processors), your personal data may be transferred outside the European Union. The transfer of your personal data in this context is secured with the use of following safeguards:
- Either personal data are transferred to a country that has been recognized as ensuring an adequate level of protection by a decision of the European Commission, in accordance with article 45 of the GDPR: in this case, this country ensures a level of protection deemed sufficient and adequate to the provisions of the GDPR; or
- The personal data are transferred to a country whose level of data protection has not been recognized as adequate to the GDPR: in this case these transfers are based on appropriate safeguards indicated in article 46 of the GDPR, adapted to each provider, including but not limited to the execution of Standard Contractual Clauses approved by the European Commission, the application of Binding Corporate Rules or under an approved certification mechanism; or
- The personal data are transferred under the any appropriate safeguards described in Chapter V of the GDPR.
What rights do you have regarding your personal data?
- Right to be informed: this is precisely why we have drafted this privacy policy as defined by articles 13 and 14 of the GDPR.
- Right of access: you have the right to access all your personal data at any time as defined by article 15 of the GDPR.
- Right to rectification: you have the right to rectify your inaccurate, incomplete, or obsolete personal data at any time as defined by article 16 of the GDPR.
- Right to restriction of processing: you have the right to restrict the processing of your personal data in certain cases defined in article 18 of the GDPR.
- Right to erasure (“right to be forgotten”): you have the right to request that your personal data be deleted and to prohibit any future collection as defined by article 17 of the GDPR.
- Right to file a complaint to a competent supervisory authority (in France, the CNIL), under GDPR article 77, if you consider that the processing of your personal data constitutes a breach of applicable regulations.
- Right to define instructions related to the retention, deletion, and communication of your personal data after your death.
- Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
- Right to data portability: under specific conditions defined in article 20 of the GDPR, you have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.
- Right to object: You have the right to object to the processing of your personal data as defined by article 21 of the GDPR. Please note that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims.
You can exercise these rights by writing us using the contact details below. For this matter, we may ask you to provide us with additional information or documents to prove your identity.
What cookies do we use?
For more information on cookies management, please consult our Cookies Policy.
Contact information for data privacy matters
Contact email: contact@cleaner-app.ai
Contact address: 5 RUE DU TREMBLANT, 12740 SEBAZAC, FRANCE
Modifications
We may modify this privacy policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial, or technical change. These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted of any significant change of the privacy policy.